FAQs

If you want to use services at Van Ho Agritage, please contact hotline: 036 738 0008 (Zalo) or via Fanpage:https://www.facebook.com/vhagritage

All our tours are meticulously organized and tailored to your requirements, necessitating time for our staff to arrange and prepare all logistics to ensure a seamless operation. Nevertheless, you have the option to join group tours or tours that become available due to last-minute cancellations. Please reach out to us to inquire about the availability of these tours.

We offer two distinct types of tours: the 2 days 1 night package tour and the ½ day experience tour. For the 2 days 1 night tours at Van Ho Agritage, we feature three main tour packages: Buot Valley, Son Thuy Chieng Yen, and Winter in Buot.  As for the ½ day experience trips, these tour packages are available in both morning and afternoon slots. Please note that prices for these tours are subject to variation based on the number of participants and any specific requirements you may have. For more detailed information, kindly contact Van Ho Agritage directly.

Currently, Van Ho Agritage organizes tour packages for individuals. Personal tour package will apply to 2 days 1 night package, including meals, sleeping, rest and nature experience. For more details about the schedule and price of individual tour packages, please contact hotline 036 738 0008 (Zalo)  or fanpage: https://www.facebook.com/vhagritage

The following are incentives for children:

– Children under 5 years old: 100% free meals and sleeping services, the family takes care of the expenses

– Children from 5 years old to under 10 years old: 70% of meal and sleeping service fees

– Children 10 years and older: 100% of meal and sleeping service fees as adults

Our tour packages usually include shuttle bus to the village (from the national highway), transportation of special items, tour guide (for large groups), prescribed meals, accommodations at community stilt houses, equipment used in the experience tour, fees to participate in experiential activities, entrance fees to attractions mentioned in the itinerary, and travel insurance. Please refer to specific package details for the complete list of inclusions.

Van Ho Agritage can assist you in contacting the bus company to arrange car bookings for travel from Hanoi. However, please note that the cost of round-trip transportation from Hanoi is not included in the tour package and will be the responsibility of the tourist to cover.

To ensure a satisfying trip for you, coordination with the local community is essential. Therefore, we kindly request that reservations for tour packages be made at least 2 days in advance. This allows us ample time to secure your accommodation, arrange transportation, and ensure availability for your desired dates. Additionally, it enables us to accommodate any specific requests or preferences you may have. However, during peak travel seasons or for popular packages, we may recommend booking 2 weeks or more in advance to guarantee availability. We encourage you to book as early as possible to secure your preferred date and avoid any inconvenience.

The minimum and maximum number of people required for each trip may vary depending on the specific tour package. Some trips may have minimum requirements to ensure the best experience and cost savings. Please refer to package details or contact our customer service team for more information.

You have the flexibility to fully customize your tour package because we recognize that each traveler has unique preferences. Depending on the package, certain experience services may or may not be available at certain times. Please reach out to our customer service team to discuss your specific requirements, and we will endeavor to accommodate your needs to the best of our ability.

– You will pay 50% of the total service cost finalized at Van Ho Agritage as soon as you register to use the service.

– You will pay the remaining service costs at Van Ho Agritage 3 days before your departure.

Age restrictions may vary depending on the nature of the tour and destination. Some packages may have specific age requirements due to safety or performance restrictions. For detailed package information and age restriction policies, please get in touch with our customer service team. They will provide you with the necessary details to ensure a smooth and enjoyable experience.

– In case of cancellation of the trip immediately after registration up to 10 days before departure date, you will receive a 100% refund of the deposit.

– In case of tour cancellation within 5 – 10 days before departure date, you will be charged 50% of the deposit cost.

– In case of tour cancellation within 3 – 5 days before departure date, you will be charged 75% of the deposit cost.

– You cancel your trip within 0 – 3 days before departure date

Customers will be charged 100% of the deposit cost

– For services canceled on Saturdays, Sundays and holidays, if you cancel your trip/use the service within 0 – 5 days before departure date, you will be charged 100% of the booked cost.

Note

• In case of tour cancellation due to objective incidents such as natural disasters and epidemics, Van Ho Agritage will not be responsible for compensating any additional costs other than refunding the deposit.
• Tour cancellation time is calculated based on weekdays, excluding Saturdays, Sundays and holidays.